Wellness Programs Average a 6:1 ROI

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Chair Of The Month

Jennifer Walton
Jennifer Walton
An agency principal and licensed architect, Jennifer has nearly two decades of hands-on project-management experience. As a project director, Jennifer has overseen full-service interior architecture from design through installation for clients that include CoreLogic, Alliance Realty Partners, Experian Consumer Direct, and Rockwell Collins. Jennifer is a member of CoreNet, and she is a WELL Accredited Professional (WELL AP).

Today, most people take a keen interest in their health. They read nutrition labels, try to limit unhealthful foods, and enjoy weekend walks. In the workplace, where people often spend more than half their waking hours, practicing wholesome habits can be a challenge.

open office
Image courtesy of Sherman Takata.

But what if the workplace itself could support the well-being of its occupants?

This is where the WELL Building Standard™ and Fitwel® (Facility Innovations Toward Wellness Environment Leadership) take center stage. By integrating human health into building design, the workplace helps its occupants reach their potential.

Companies that have initiated wellness programs are seeing positive returns. Harvard researchers report that for every dollar spent on employee wellness, medical costs fall $3.27 and absenteeism drops $2.73,[1] a 6-to-1 return on investment.

Are you protecting your biggest asset?

Employers allocate more than 90 percent of their annual operating costs to their people.[2] So it’s not surprising that business leaders like Google, Facebook, and Apple are investing in the health and wellness of their employees. In addition to reducing sick days and healthcare costs, wellness initiatives increase employee productivity, creativity, and workplace satisfaction.

In fact, a 2013 study found that 87 percent of the 10,000 employees surveyed considered health-and-wellness benefits a significant factor when choosing an employer. Yet at that time, only 36 percent of the 1,300 employers surveyed felt they had the information necessary to implement an employee health-and-wellness strategy.[3]

Meanwhile, employers continue to close the information gap. According to SHRM research, implementation of general wellness programs has increased from 58 percent of U.S. employers in 2008 to 70 percent of U.S. employers in 2015.[4]

Seven common-sense wellness strategies that boost health and well-being:

1) Clean the Air

Airborne pollutants can be 2 to 5 times higher indoors than outdoors.[5] After cleaning the indoor air, many employers see workplace productivity improve by eight to 11 percent.[6] Even more impressive is a 2015 double-blind study from the Harvard School of Public Health showing that people working in well-ventilated offices with low levels of pollutants have double the cognitive function of those in offices with average levels of exactly the same pollutants.[7]

In the U.S., poor air quality results in an estimated $150 billion of illness-related costs.[8] Of that, $93 billion represents lost productivity from headaches, fatigue, and irritation associated with sick building syndrome.[9]

2) Ensure Adequate Hydration

Our bodies are two-thirds water, and all cellular functions depend on proper hydration. Water intake boosts performance, while dehydration as mild as two percent can impair mental functions, including memory.[10] An estimated 80 percent of the U.S. adult population is at least mildly dehydrated during a normal day.[11]

3) Promote Healthful Eating

Unhealthful eating increases the risk of low productivity by 66 percent.[12] Most of us consider ourselves educated consumers, but we have an amazing lack of knowledge about basic nutrition. Our sugar intake is shocking, and diabetes is running rampant, even though it’s one of the top four preventable causes of premature death.[13]

Adults with the greatest knowledge of nutrition are 25 percent more likely to eat a healthy diet,[14] and those who increase their intake of fruit and vegetables are 27 percent less prone to depression.[15] The WELL and Fitwel standards call for educating employees about nutrition, providing affordable food choices, and identifying behavioral cues.

4) Provide Adequate Natural Light

Natural light regulates the body’s hormones. Natural light changes in wavelength and intensity from dawn to dusk, informing the body’s circadian system to activate hormones for functions such as sleep, awakening, synthesizing vitamin D, and digestion. Indoor light, however, is a major disruptor.

natural light
Image courtesy of Sherman Takata.

Most lamps used in workplaces today are static—one color and one brightness. Employees working near sunlit windows have a 15 percent higher production rate than those working under artificial light.6 However, not every employee can have a sun-filled view.

natural light in open office
Image courtesy of Sherman Takata.

When exposure to natural outdoor light is limited, the high-end solution is circadian lighting that mimics the slow daily transition from cortisol-producing blue in the morning to melatonin-producing red in the afternoon. Today’s smartphones and computers have circadian apps to improve sleep.

5) Encourage Physical Activity

Physical inactivity is now the fourth-leading risk factor for death.[16] Without physical exercise, people lose strength, stamina, flexibility, and cardiovascular function. Many experience depression, stress, and weight gain. Those who rarely exercise have a 50 percent increased risk of low productivity.12

fitness room
Image courtesy of Sherman Takata.

Fitness is a relatively low-cost category with high rewards. Wellness strategies focus on education, physical activity in the workplace, interior and exterior activities, and ongoing support. Fitwel strategies also include optimizing walkability to nearby amenities as well as biking and walking nature trails. The payoffs include increased productivity, reduced absenteeism, less turnover, fewer accidents and insurance claims, and lower costs related to retirement.[17]

6) Increase Individual Comfort

Three major impairments to comfort are temperature fluctuations, poor ergonomics, and noise. The ideal office temperature is 70.88°F, and for every 1.8°F above or below that number, performance decreases one to two percent.[18] A further performance reduction occurs when workstation furniture is not adjusted to the user. And distracting noise, such as a ringing telephone on an empty desk, can drop employee performance by a whopping 66 percent.[19]

private space in open office
Image courtesy of Sherman Takata.

7) Reduce Employee Stress

To relieve excess stress in the workplace, look outside. An important component of wellness is biophilic design (biophilia is a new field that recognizes the human need to connect with nature). Just a 40-second break to see the green of nature—either outdoors or on an indoor living wall—increases one’s ability to concentrate by six percent.[20] Biophilia can reduce stress, enhance creativity, and even expedite healing. [21]

greenery in the workplace
Image courtesy of Sherman Takata.

Every strategy listed above combats stress. Clean air alleviates headaches and fatigue, proper hydration clears the mind, healthful eating reduces depression, adequate natural light enables restful sleep, exercise improves overall health, and workspace comfort produces feelings of well-being.

outdoor workspace
Image courtesy of Sherman Takata.

An investment in employee health and wellness provides ongoing returns.

Businesses that support their employees’ health and well-being through the WELL Building Standard and Fitwel are rewarded by staff loyalty, improved performance, and increased profit.

To earn WELL certification, a space must pass performance testing in several categories, much like ensuring the nutrition label is accurate. Like nutrition labeling, WELL testing has an expiration date and requires recertification every three years.

Fitwel strategies are supported by over 3,000 research studies approved by the CDC and GSA. The strategies were developed by experts in public health, facility management, and design. Fitwel certification does not expire.

health at work
Image courtesy of Sherman Takata.

In closing:

I became a WELL Accredited Professional in 2015 and a Fitwel Ambassador in 2017. As an architect, I was fascinated by the prospect of creating highly functional spaces that can actually prevent disease, promote physical and emotional health, increase productivity, and provide a handsome return on investment for the client. It’s gratifying to create a space that looks great and works great.


[1]  Baicker, Katherine, David Cutler, Zirui Song. “Workplace Wellness Programs Can Generate Savings.” Health Affairs. February 2010;29(2):304–11.

[2]  Osso, Annette. Sustainable Building Technical Manual. [Online] 1994. Public Technology, Inc.

3   United Benefit Advisors (UBA) Summer Wellness Survey conducted by Virgin HealthMiles, Inc. 2013.

[4]   “2015 Employee Benefits.” Society for Human Resource Management (SHRM).

[5]  “Volatile Organic Compounds (VOCs): An Introduction to Indoor Air Quality (IAQ).” Environmental Protection Agency. [Online] July 9, 2012.

6   “Health, Wellbeing & Productivity in Offices: The Next Chapter for Green Building.” 2015. World Green Building Council.

[7]   Allen, Joseph G., Piers MacNaughton, Usha Satish et al. “Associations of Cognitive Function Scores with Carbon Dioxide, Ventilation, and Volatile Organic Compound Exposures in Office Workers: A Controlled Exposure Study of Green and Conventional Office Environments.” Environmental Health Perspectives. June 2016;124(6).

[8]   National Oceanic and Atmospheric Administration. Air Quality. [Online] United States Department of Commerce.

[9]   Mudarri, David. Public Health Consequences and Cost of Climate Change Impacts on Indoor  Environments. 2010. Environmental Protection Agency.

[10]  Adan, Ana, PhD. “Cognitive Performance and Dehydration.” Journal of American College of  Nutrition. 2012;31(2):71–8.

[11]  Marcovsky, Mike. “Avoid Dehydration in the Workplace.” 2009. Industrial Safety & Hygiene News (ISHN).

12  Population Health Management. 2014; 17.

[13]  CDC (Centers for Disease Control and Prevention), 2016.

[14]  Wardle, J., K. Parmenter, J. Waller. “Nutrition Knowledge and Food Intake.” Nutrition. June 2000; 34(3):269–275.

[15]  McMartin, S.E., F.N. Jacka, I. Colman. “The association between fruit and vegetable consumption and mental health disorders: evidence from five waves of a national survey of Canadians.” Preventive Medicine. March 2013;56(3–4):225–30.

16   “Global Strategy on Diet, Physical Activity and Health.”. World Health Organization. [Online] January 2015.

17  Heart and Stroke Foundation. Walk BC. British Columbia Recreation and Parks Association. [Online] 2015.

18  Tanabe, S., N. Nishihara, M. Haneda, “Indoor Temperature, Productivity, and Fatigue in Office Tasks.” HVAC&R Research. 2007;13(4):623–33.

19  Banbury, S.P., D.C. Berry. “Office noise and employee concentration: identifying causes of disruption and potential improvements.” Ergonomics. January 2005;48(1):25–37.

20   Torres, Nicole. “Gazing at Nature Makes You More Productive: An Interview with Kate Lee.” The Harvard Business Review. September 2015.

[21]  “14 Patterns of Biophilic Design: Improving Health & Well-Being in the Built Environment.” Terrapin Bright Green. 2014

Jennifer Walton
Jennifer Walton
An agency principal and licensed architect, Jennifer has nearly two decades of hands-on project-management experience. As a project director, Jennifer has overseen full-service interior architecture from design through installation for clients that include CoreLogic, Alliance Realty Partners, Experian Consumer Direct, and Rockwell Collins. Jennifer is a member of CoreNet, and she is a WELL Accredited Professional (WELL AP).
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