In this episode, host Bob Fox talks with Meg Swanson, Chief Market Officer at Eptura, who discusses the evolving landscape of the office environment.
The discussion covers trends in employee behavior, the return to office dynamics, and the necessity for organizations to adapt their real estate strategies based on data-driven insights. Meg pulls in specific research findings that support these workplace shifts from Eptura’s 2025 Workplace Index.
Download the report:
The conversation also highlights the significance of tracking the data to create an engaging and efficient workplace that meets the needs of a diverse workforce, particularly as generational expectations shift. This conversation delves into the evolving landscape of facility management and workplace design, emphasizing the rapid integration of AI, the changing role of facility managers, and the importance of data-driven decision-making.
Main Takeaways
- The office environment is evolving with a focus on seamless experiences.
- Technology integration is crucial for enhancing workplace productivity
- Employee experience is defined by the ease of access to resources.
- Data-driven decisions are vital for optimizing real estate usage.
- Visitor dynamics are changing as more make their way into the office, necessitating better security measures.
- Organizations are balancing space optimization with employee needs.
- Employees demand a unified experience to streamline their work.
- Facility managers must be involved in the design process.
- Understanding how teams use space is vital for optimization.
- AI can enhance personalization in workplace experiences.
- Engaging all stakeholders leads to better outcomes.
Meet Meg Swanson
With more than 20 years of technology market experience, Meg Swanson brings extensive built environment expertise to her role as Chief Market Officer. Meg has led positioning and product strategy within corporate real estate, asset management, security and developer ecosystems. She is passionate about building multi-digit growth by letting the voice of the customer lead the way. Her global experience includes leadership roles at IBM, Accruent and Steelcase. At Eptura™, Meg leads strategy for product, marketing and user experience.
Key Moments
03:30 Technology and Interactive Workplaces
04:30 Seamless Experiences
05:48 Workplace Experience Leaders
07:25 Understanding Employee Experience
11:58 Data-Driven Decisions in Real Estate
14:59 Return to Office Trends
17:41 Visitor Dynamics and Security
19:36 Optimizing Space, Managing Options and Amenities
24:06 Expectations in the Workplace
25:00 Generational Changes and Gen Z Expectations
27:18 Changing Employee Behavior and Technology Needs
27:42 Integrating Technology in Facility Management
29:15 The Role of Facility Managers in Modern Workspaces
32:50 High Performing Work Environments
35:00 New Metrics for a Productive Work Environment
38:40 Optimizing Real Estate and Space Utilization
41:00 AI and Personalization in Workplace Experience
44:24 Enhancing Visitor Management in Work Environments
46:58 Streamlining Technology Integration
49:56 Qualitative Assessments of Workspace Design
52:10 Data-Driven Decision Making for Facility Managers
53:43 Gathering Accurate Data
56:15 The Team, The Data and Integrated Technology
Credits:
- Created & Directed By Bob Fox
- Produced By Work Design Studios
