How to Master Hope in the Workplace—and Why It Matters

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Jen Fisher
Jen Fisher is a global authority on workplace wellbeing, the bestselling author of Work Better Together, and the founder and CEO of The Wellbeing Team. As Deloitte US's first chief wellbeing officer, she pioneered a groundbreaking, human-centered approach to work that gained international recognition and reshaped how organizations view wellbeing. From her personal experiences with burnout and cancer to her role as a trailblazer in wellbeing intelligence and co-creator of WellQ360, Jen has dedicated her career to helping leaders build work cultures where people can thrive—physically, mentally, and emotionally. Jen is also the creator and host of The WorkWell Podcast, a TEDx speaker, and a sought-after voice at events like Workhuman, SXSW, Milken Global Conference, and Happiness Camp. She has taught at Harvard and UCLA, served as editor-at-large for Thrive Global, and contributed to leading media outlets including Fortune, CNN, and Harvard Business Review.

In a world that glorifies grind culture and equates strength with sheer endurance, many workplaces are running on empty. But the real engine of a healthy, innovative organization isn’t stamina — it’s hope.

Our workplace culture celebrates a particular kind of strength — the strength to endure, to push through, to sacrifice. It’s in the language we use: “powering through,” “crushing it,” “no pain, no gain.” We’ve been conditioned to admire those who stay late, skip breaks, and endlessly endure challenges, as if being unshakable were the same as being effective.

But it turns out that the best foundation of a thriving workplace isn’t endurance. It’s hope.

At a time when employees are weary from constant change, hope has become one of the most vital and underestimated forces in the workplace. It’s not soft. It’s strategic. Hope fuels creativity, trust, and collaboration. It helps people look at uncertainty and still believe that progress is possible.

The Problem: Endurance Without Hope

Most of us have probably been guilty at one time or another of upholding the unhealthy standards of “hustle culture” for ourselves and others: for example, praising colleagues who worked while sick or cut vacations short for work emergencies. Many of us have internalized a definition of strength that is actually slowly destroying us and those around us. But this idea that we should “keep going no matter what,” forces us into survival mode, and employees who operate in survival mode may meet short-term goals, but it’s almost always at the expense of morale and innovation.

Without hope, endurance becomes depletion. Teams run on empty. Leaders push harder instead of pausing to ask what might make things better, or to help employees connect what they’re doing with any type of genuine importance or greater meaning.

The Journey Toward Hope-Centered Leadership

The journey toward hope-centered leadership begins with a simple but powerful shift: explicitly naming the future you want to create rather than just the problems you need to solve. When launching initiatives or addressing challenges, start by painting a vivid picture of success that connects to purpose and meaning. “Here’s why this matters” should always precede “Here’s what we need to do.”

Many leaders struggle with this transition, approaching leadership only as problem-solving—identifying issues, creating action plans, and monitoring metrics. When we first try to articulate a hopeful vision for our teams, the words may feel awkward in our mouths, almost embarrassingly earnest. We may worry about seeming naïve or disconnected from reality.

But when leaders try this approach, describing not just what we need to do but why it matters—how our work, despite organizational turbulence, is creating something meaningful that will endure beyond the current challenges—we will feel the energy shift palpably. People who have been disengaged will begin contributing ideas. The same tasks that had seemed like burdens will take on significance as steps toward something that mattered.

In addition to focusing on not just what needs to be done, but why it matters, leaders can activate hope in the following key ways:

Examine your communication patterns. Leaders inadvertently extinguish hope through constant critique without affirmation, focusing exclusively on gaps rather than progress, or framing challenges as threats rather than opportunities. Simply balancing critical feedback with genuine recognition of strengths and progress can significantly shift team dynamics toward hope.

Take part in honest self-reflection. We have to acknowledge any tendency toward critical perfectionism—always seeing what wasn’t working rather than acknowledging progress. We must learn how powerful praise can be in getting employees engaged with organizational goals, particularly when recognizing meaningful actions between team members. The simple practice of starting meetings by acknowledging recent successes before diving into challenges can gradually reshape team culture.

Model appropriate optimism by demonstrating what psychologists call “realistic hope”—acknowledging difficulties while maintaining confidence in the team’s ability to address them. This isn’t about denying problems but reframing them as challenges that strengthen capability rather than as insurmountable obstacles. Our emotional stance toward challenges directly influences how our team experiences them.

This balance is personally challenging. We have to learn that expressing uncertainty doesn’t undermine leadership as long as it’s paired with genuine conviction about the team’s capacity to find a way forward. Being an open-minded, compassionate leader who listens when someone challenges the status quo requires emotional discipline that doesn’t come naturally to many of us. It means sitting with discomfort rather than rushing to false certainty.

Increase your team’s sense of control. When people feel powerless, hope withers regardless of how inspiring your vision might be. Look for opportunities to expand team autonomy, delegate meaningful decisions, and create channels for influence. Even in highly constrained environments, you can usually find areas where increased team ownership is possible. This creates concrete experiences of agency that gradually build hope more effectively than any motivational speech.

The transformation isn’t easy, but it’s worth it. Creating a sense of control helps protect people from stress, especially when under pressure. The most remarkable shifts have occurred not through grand inspirational gestures but through small, consistent changes in how teams operate—changes that allow people to experience agency rather than just hear about it.

Designing Workplaces Where Hope Can Thrive

Organizations that want to make hope part of their culture can take intentional steps:

  • Reframe metrics. Recognize progress, not just perfection. Celebrate learning and recovery alongside achievement.
  • Normalize rest and recalibration. Encourage leaders to model healthy boundaries. Sustainable energy keeps hope alive.
  • Communicate with transparency. Honest conversations, even about uncertainty, create psychological safety.
  • Build reciprocity. Foster team cultures where people support one another’s capacity and energy.
  • Model grounded optimism. Train leaders to balance realism with possibility — the essential skill of hopeful leadership.

Hope as a Leadership Practice

Hope grows through practice, through experience, through the lived reality of making a difference, however small. The journey to hope-centered leadership begins with these simple but deliberate steps.

The future belongs to organizations that view culture as a strategic asset—the foundation that enables everything else to happen. Building these cultures requires deliberate effort, courage to challenge established patterns, and a belief that how we work together matters just as much as what we produce. The opportunities ahead far outweigh the challenges behind us. Most hopeful of all, these cultures don’t just create better business results—they restore meaning and dignity to how we spend our working lives.

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